Today’s high-pressure business world compels your organisation to be more agile, improve operational efficiency, reduce cost, and meet its employees’ needs for new applications and technologies more rapidly. That’s why your approach to ICT is evolving from managing ICT equipment to managing ICT services as a utility. But how do you bring together the people, processes and systems that deliver more business-aligned ICT? How do you manage multiple vendors across several geographies, while still focusing on what you do best?
Our hybrid delivery model blends in-country, on-shore skills with centralized resources, systems and tools, providing a ‘best-shore’ approach. Our Global Service Centres are situated in Africa, Asia, Europe and the US. Within each region, we stay as close to your business as possible through local account management, local support and local service management.
With our global service delivery platform, and our standardized ITIL-based processes, procedures and work instructions, we deliver multi-country and multi-vendor services, and services aggregation consistently around the world. No matter where you’re transacting with us, you’ll have the same experience – and enjoy the same business outcomes – each time.